- If your camera or microphone doesn't work One of these solutions might help: Quit FaceTime, then open FaceTime again. Restart your Mac (Apple menu Restart).
- There are iPhone users complained that the group Facetime camera does not work on iPhone 6/7/8/X/11. When the FaceTime camera is not working properly on your iPhone, you can first try restarting the iOS device to solve the problem.
FaceTime is a very popular video calling app designed by Apple. It was brought to the market with the launch of iPhone 4. FaceTime provides a simple and convenient way to make free audio or video calls to other Apple users through cellular data or Wi-Fi network connection. Besides iPhone, iPad and iPod, you can also use FaceTime on Mac products.
However, many iOS users complained about the FaceTime camera not working on iPhone issue on forums. Are you facing the same situation?
In case of multiple cameras/microphones, use the Video menu to select which one you would like for FaceTime. Activate FaceTime on Mac. Your Apple ID is needed to register and start using FaceTime. To solve the FaceTime not working on Mac problem, you need to make sure the FaceTime registration validates your Apple ID and email address.
There are multiple reasons including software and hardware factors will cause the camera or microphone stop working properly and crash frequently. This post will show you how to fix FaceTime camera not working on iPhone with 5 simple solutions.
- Part 1. Restart iPhone to Fix Camera Not Working on FaceTime
- Part 2. Check Wi-Fi and Cellular Connection to Fix FaceTime Camera Not Working
- Part 3. Reset All Settings to Fix iPhone FaceTime Camera Not Working
- Part 4. Update iOS to Fix Group FaceTime Camera Not Working on iPhone
- Part 5. Professional Way to Fix FaceTime Camera Not Working on iPhone
Part 1. Restart iPhone to Fix Camera Not Working on FaceTime
There are iPhone users complained that the group Facetime camera does not work on iPhone 6/7/8/X/11. When the FaceTime camera is not working properly on your iPhone, you can first try restarting the iOS device to solve the problem.
Just keep pressing the Power button to arise the power off screen. Swipe your finger from left to the right to shut down your iPhone. Or you can go to Settings app and tap >Shut Down to power off iPhone.
Wait for a few seconds, then press and hold the Power button until Apple logo appears on the screen. After that, you can start a FaceTime call with your friend and check if the camera can work normally again.
Part 2. Check Wi-Fi and Cellular Connection to Fix FaceTime Camera Not Working
As we mentioned above, you need to rely on a stable network, either cellular data or Wi-Fi connection to make the FaceTime video/audio call. If the camera or microphone is not working on FaceTime app, you should check if the Wi-Fi or cellular connection is connected.
Whether you are using a Wi-Fi network or cellular data, you'd better re-connect the network and make sure the connection is good. Here you can open Settings app on iPhone, and then go to Wi-Fi and cellar data. After you re-connect the network connection, you can try the FaceTime camera to see if the problem is solved.
Part 3. Reset All Settings to Fix iPhone FaceTime Camera Not Working
When the FaceTime camera is not working on your iPhone, you can choose to reset all network and other settings to ensure the FaceTime app can get a good network connection.
Step 1 Unlock your iPhone and open Settings app.
Step 2 Choose the General section and then scroll down to locate the Reset option. Tap on it.
Step 3 When you enter the interface of Reset, tap the Reset All Settings. During this step, you are required to enter your Apple passcode and then tap Reset All Settings to confirm the operation.
Part 4. Update iOS to Fix Group FaceTime Camera Not Working on iPhone
In many cases, updating iOS is also a simple and effective solution to fix various issues including the iPhone FaceTime camera not working on iPhone. You should know that, the new OS will always fix many bugs in the precious version. So if there is an available iOS update, you can choose to update it.
Step 1 Turn on your iPhone and go to the Settings app.
Step 2 Tap General >Software Update to check if there is a new iOS updating.
Step 3 You iPhone will start to check if there is an available iOS update. Update it if there is one. If the FaceTime is not working on Mac, you can also choose to update macOS to get rid of this issue.
Part 5. Professional Way to Fix FaceTime Camera Not Working on iPhone
If the iPhone FaceTime camera not working issue is still there after trying the methods above, you should turn to the professional solution. Here we sincerely recommend an all-featured iOS issues fixing software, iOS System Recovery for you to fix FaceTime camera not working on your iPhone.
- Fix various iOS issues including FaceTime camera not working on iPhone.
- Advanced technology to diagnose why camera or microphone not working on FaceTime.
- Fix iPhone FaceTime issue in Recovery/DFU mode without any data loss.
- Support iPhone 11 Pro Max/11/XS/XR/X/SE/8/7/6/5, iPad Pro/Air/mini, iPod, etc.
Step 1 First, you need to free download, install and run this iPhone FaceTime camera issue fixing software on your computer. Then connect your iPhone to it with a lightning USB cable. To help your computer quickly recognize the iOS device, here you need to tap Trust this computer on iPhone screen.
When you enter the home window, choose the iOS System Recovery feature to fix FaceTime camera or microphone not working on your iPhone.
Step 2 To fix your iPhone FaceTime issue, you need to put it into Recovery Mode or DFU Mode. There are detailed steps showed to guide you do it.
Step 3 You can see iPhone model and other information about this iOS device. During this step, you need to confirm these information. Then click Repair button to download a repaired plug-in for the fixing.
iOS System Recovery will automatically fix the FaceTime camera not working on iPhone when the plug-in downloading is finished. Your iPhone will restart itself and back to normal condition after the fixing. Then you can start a FaceTime video call to check if the camera issue is gone.
Nowadays, video call is turning to be one essential communication way with others.
FaceTime is an extremely useful tool for Apple users. So it will be really annoying when you make a video call on FaceTime but only get a black screen, and the camera is not working properly. Here in this post, we have shared 5 easy ways to fix the FaceTime camera not working on iPhone. If you get the FaceTime issue, you can rely on them to bring it back to normal.
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It is unpleasant when FaceTime on Mac doesn't work and keeps you from connecting with family, friends, and colleagues. In most cases, the issue is temporary that lasts for a few minutes or gets fixed by following some basic troubleshooting tips. Let us start with the easiest solutions and work our way up to get FaceTime working again on your Mac running macOS Big Sur, Catalina, and earlier.
Why is My Facetime Not Working on Mac?
FaceTime fails to work correctly on the Mac for several reasons. In some instances, the app misbehaves or logs you out, and thus you will not be able to use FaceTime. Similarly, if you have issues with the camera or microphone, Mac has the incorrect date and time, or you have poor internet connectivity, the video calling service won't work.
On the other hand, the issue may also be from Apple's end. But whatever be the root cause(s), here are effective tips to fix FaceTime problems on Mac successfully.
1. Quit FaceTime and Relaunch It
- Click on the Apple logo from the top left and choose Force Quit. You may also press Command + Option + esc
- Select FaceTime and click on Force Quit.
- After 15 seconds, relaunch FaceTime. It should work fine.
2. Check FaceTime's Server Status
- Head over to the official Apple Server Status page and make sure there is a green dot next to FaceTime, Apple ID, and iMessage.
- In case there is downtime here, you will have to wait until Apple fixes it.
3. Restart Your Mac
- Click on the Apple logo from the top left and select Restart.
- Once your Mac turns on again, launch FaceTime and place a call. It would most certainly work flawlessly now.
4. Ensure Good Internet Connectivity
FaceTime requires decent network connectivity for optimal audio and video calls. If you are streaming or downloading something in the background, make sure you pause that. Further, it would also be helpful if you restart your Wi-Fi router. In case you are using any system-wide VPN on Mac, please consider turning it off.
Note: You can check your download and upload speed on sites like SpeedTest.net and Fast.com.
5. Sign in to the FaceTime App
If you were using FaceTime earlier, this means that you were already signed in. But it is possible that now, you may need to sign in again.
- To Sign In: Open the FaceTime app, and on the left side, you should see the sign in field. Enter your Apple ID and password to proceed.
- To Sign Out and Re-Sign In: Open FaceTime, click on FaceTime from the top menu bar and choose Preferences. Click on Sign Out. After that, restart your Mac and sign in to FaceTime again.
6. Set Correct Date and Time on Mac
For FaceTime to work correctly, it is essential to ensure that your Mac has the correct date and time. The most straightforward way to do this is by letting the computer set these automatically.
- Open System Preferences by clicking on the Apple logo from the top left.
- Click on Date & Time.
- Make sure you are in the Date & Time tab. From here, click on the lock icon and authenticate using your Mac's password.
- Finally, check the box for Set date and time automatically.
7. Ensure Camera and Microphone are Working Correctly
FaceTime requires a camera and microphone access to function properly. If these features are not working, you won't be able to call.
- Check for Camera and Microphone in other apps: Open the Photo Booth app on your Mac. You should see your picture on the screen. Click on the rightmost icon from the bottom left. This switches you to video mode. Now, click on the red record button and speak something. After 15-20 seconds, stop the recording. Next, play the clip and notice if you hear the audio. If yes, that means your Mac's camera and microphone are functioning perfectly.
- Make Sure You Have a Camera and Microphone: All modern MacBooks and iMacs have an internal camera and microphone. To check if your Mac has an inbuilt microphone or not, open System Preferences and click on Sound. In the Input tab, under ‘Type,' if you see ‘Built-in,' that means the Mac has an internal microphone. However, if you have a Mac Pro (tower or rack), or Mac mini, you will have to attach an external webcam and microphone. After that, you can effortlessly make FaceTime calls.
- Select the Correct Camera and Microphone: If you have connected more than one camera or microphone (includes wired and wireless earphones) to your Mac, make sure to select the correct input. For this, open the FaceTime app and click on Video from the top menu bar. From here, choose the right option.
8. Get the Latest Version of macOS
To fix several such issues, it is advisable to install the latest version of macOS. This becomes especially important if you are FaceTiming friends or family who use very old versions of iOS and OS X (earlier name of macOS).
- Open System Preferences and click on Software Update.
- Click on Update Now if you see. It may take around an hour or more to download and install the update.
- Note: If you do not see the Software Update option in step 1, open App Store, and click on Updates.
9. Group FaceTime not Working on Mac
Are you facing trouble while calling multiple people on Mac? Did you already try the above solutions, and it brought no luck? If yes, head over to our separate guide that shows you tips to fix Group FaceTime issues on Mac.
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I believe the above solutions helped you address the problem. Now, you can start making audio and video calls to other Apple users. In rare cases, if it did not, you will have to contact Apple Support, and they will advise accordingly.
Finally, it is worth mentioning that FaceTime may not available in all countries & regions (and with all carriers). When you cannot connect with people, head over to this official Apple Support page and see if you are in a region (or with an internet provider) that does not support FaceTime. In case you are, you will have to use some other calling apps like Skype, Viber, etc.
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I have been an Apple user for over seven years now. At iGeeksBlog, I love creating how-tos and troubleshooting guides that help people do more with their iPhone, iPad, Mac, AirPods, and Apple Watch. In my free time, I like to watch stand up comedy videos, tech documentaries, news debates, and political speeches.
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